📍 SUITE 6503, 65/F, CENTRAL PLAZA, 18 HARBOUR ROAD, WAN CHAI HK
Last Updated: August 19, 2026
At Imily Bela, we strive to deliver your favorite fashion pieces as quickly and safely as possible.
This Shipping Policy explains our order processing times, estimated delivery times, shipping fees, tracking, customs requirements, and how we handle shipping-related issues.
Orders are typically processed within 1–2 business days after payment is successfully completed.
During periods of high order volume, including holidays, promotional events, and major sales, processing may take approximately 3–5 business days.
Business days generally exclude weekends and public holidays.
Please note that processing time is separate from shipping and delivery time.
Once your order has been processed and shipped, estimated delivery times are as follows:
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| United States | Standard Shipping | 2–5 business days |
| Europe | Standard Shipping | 7–15 business days |
Delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
Actual delivery times may vary due to factors outside our reasonable control, including:
Carrier delays
Severe weather
Customs processing
Public holidays
Incorrect or incomplete delivery information
Remote delivery locations
Other transportation or logistics disruptions
Shipping costs are calculated based on your order and destination and will be displayed at checkout before payment.
For applicable orders, our standard U.S. shipping fees are:
| Quantity | Shipping Fee |
|---|---|
| 1 item | US$6.99 |
| 2 items | US$9.99 |
| 3 items | US$11.99 |
| 4 or more items | US$12.99 |
Where applicable, taxes will be calculated based on your shipping destination and applicable tax requirements.
Free standard shipping is available for eligible orders over:
US$99 for the United States
€199 for Europe
Any applicable free-shipping offer will be reflected at checkout when the order meets the required conditions.
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number or tracking information when available.
You may use the tracking information provided to check the latest delivery status of your package.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Orders containing multiple items may be shipped separately depending on product availability and warehouse location.
If your order is divided into multiple packages:
You may receive more than one tracking number.
Packages may arrive on different dates.
You will not be charged additional shipping fees solely because we choose to split your order.
Please make sure your shipping address is complete and accurate before placing your order.
Customers are responsible for providing accurate information, including:
Recipient name
Street address
Apartment or unit number, where applicable
City
State or province
Postal or ZIP code
Country
Contact phone number, where required for delivery
If you notice an error after placing your order, please contact us as soon as possible at info@imilybela.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.
If a package cannot be delivered because the customer provided materially incorrect or incomplete delivery information, additional reshipping charges may apply where permitted by law.
International shipments may be subject to customs clearance procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs authorities or shipping carriers may request additional information from the recipient in order to complete customs clearance.
Customs processing times vary by country and may affect the estimated delivery time.
Occasional shipping delays may occur due to carriers, customs, weather, high shipping volumes, or other circumstances outside our reasonable control.
If your tracking information has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, please contact us at:
We will review the shipment status and assist you with the next steps.
If we are unable to ship your order within a timeframe required by applicable law, we will provide any notice, cancellation, delay-consent, or refund options required by applicable law.
If your package appears to have been lost during shipping, please contact us at info@imilybela.com.
We may need to confirm the shipment status with the carrier before providing a resolution.
Where appropriate, we will work with you to arrange a replacement, refund, or other reasonable solution depending on the circumstances and applicable law.
If your package or item arrives damaged, please contact us as soon as possible and provide:
Your order number
A description of the issue
Photographs of the damaged item and/or packaging where reasonably possible
We will review the issue and provide an appropriate solution.
For damaged, defective, or incorrect products, please also refer to our Return & Exchange Policy.
If tracking shows that your package has been delivered but you cannot locate it, we recommend first:
Checking around the delivery location.
Confirming that another household member or building staff member did not receive it.
Checking with neighbors where appropriate.
Reviewing any delivery photograph or notice provided by the carrier.
If you are still unable to locate the package, contact us at info@imilybela.com and we will assist with investigating the shipment.
A package may be returned to us if:
The delivery address is incorrect or incomplete.
Delivery is repeatedly unsuccessful.
The recipient refuses delivery.
The package is not collected from a carrier or pickup location within the required period.
If a package is returned to us, please contact our customer service team.
Depending on the circumstances, we may arrange reshipment or issue a refund in accordance with applicable law and our policies. Additional shipping charges may apply where the failed delivery resulted from incorrect information supplied by the customer or a customer-requested reshipment.
If you need to change or cancel an order, please contact us as soon as possible at info@imilybela.com.
We will do our best to accommodate your request before the order enters the shipping process.
Once an order has been shipped, we may no longer be able to change or cancel it. You may instead use the options available under our Return & Exchange Policy after delivery.
If you have questions about shipping or need assistance with an order, please contact:
Imily Bela / Xingzezhi HK Limited
Website: www.imilybela.com
Email: info@imilybela.com
Thank you for choosing Imily Bela. We appreciate your trust and look forward to delivering your order safely and efficiently.
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