Q: What products does Imily Bela offer?
A: We offer a curated selection of womenswear, menswear, shoes, and lingerie, including dresses, tops, outerwear, coordinated sets, footwear, and intimate essentials.
Q: How do I choose the right size?
A: Each product page includes a detailed size guide. We recommend measuring yourself and comparing with the size chart before placing an order. If you are between sizes, consider your preferred fit or contact our customer support for guidance.
Q: Do your products fit true to size?
A: Most of our styles fit true to size. However, fit may vary depending on design and fabric. Please refer to the product description and size chart for the best fit.
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure payment options available at checkout. All transactions are encrypted for your safety.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact us as soon as possible. Once an order has been shipped, modifications may no longer be possible.
Q: Where do you ship?
A: We currently ship to the United States and most European countries.
Q: How long does shipping take?
A：
United States: Typically 7–12 business days
Europe: Typically 8–15 business days
Shipping times may vary depending on location, customs processing, and seasonal demand.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with tracking information so you can follow your delivery progress.
Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached.
Q: Are all items eligible for return?
A: For hygiene reasons, lingerie and intimate items may have restrictions. Please refer to our Return Policy page for detailed information on eligible products.
Q: How do I initiate a return?
A: Contact our customer support team with your order number, and we will guide you through the return process.
Q: How do I choose the right shoe size?
A: Shoe sizing charts are available on each product page. If you are between sizes, we recommend sizing up for comfort.
Q: Are lingerie items comfortable for everyday wear?
A: Yes. Our lingerie is designed with comfort, support, and soft fabrics in mind—perfect for everyday use while maintaining a flattering fit.
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