FAQs

Account

1. How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Imily Bela profile by clicking here to register.

2. I cannot log in to my account.
Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by Imily Bela system maintenance; please wait 15 minutes and try again. If you are still not able to access your account,please don't hesitate to contact us at info@imilybela.com, we'll be happy to assist you!

3. I forgot my password
If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

Please don't hesitate to contact us at info@imilybela.com if you have any questions or requests, we'll be happy to assist you!

4. How can I change my password?
Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

Please don't hesitate to contact us at info@imilybela.com if you have any questions or requests, we'll be happy to assist you!

Order

1. How do I know what size to choose?
You can check the Sizes Guide on the product page and view our Size Chart for easy reference.

2. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 2 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 2 hours) with your change/cancellation request details included.

Please don't hesitate to contact us at info@imilybela.com if you have any questions or requests, we'll be happy to assist you!